Aircall
“If we had remained in the previous organizational model, we would have had to relocate, and real estate prices in Paris have reached extremely high levels, so it's a form of cost saving.”
Industry
Telecommunications
Employees
700+
Location
Paris
New York
Sydney
Madrid
London
Berlin
Solutions
Workspace management mobile app and web dashboard
About Aircall
Aircall is the cloud-based call center and phone system of choice for modern businesses, and it was built to make phone systems easy to manage. The company was founded in 2014 in Paris and grew to Centaur in just 8 years. Aircall is based in New York, Sydney, Madrid, Berlin, and London, with over 700+ employees and headquarters in Paris.
Challenges
First, when we met Aircall in 2020, they were planning to switch to flexible office organization and initially needed to fit 350 employees in an office with 214 workspaces. Aircall aimed to have a single, cloud-based workspace booking system, which could be reached from anywhere worldwide since they were constantly growing. The company wanted employees to feel comfortable in a hybrid work environment and to provide the flexibility to manage their workday by themselves. The company itself wanted to know each employee’s working status, analyze their working patterns and to use this information for proper office layout exploitation and to create a comfortable working environment for their employees.
Aircall Goals
- One online tool for managing workspace bookings in multiple locations
- To monitor the workspace usage status
- Analyze data to understand workspace occupancy patterns and fully utilize the office space
- Reduce the amount of manual tasks for workplace manager
- To grant the opportunity for employees to plan their workday
The Solution
Desk booking
Desk booking
As Aircall rolled out the TableAir workspace booking solution, the employees started using the mobile app to manage their workday. Some smaller teams have the same number of employees as desks, so they have no problem with sharing workspace. But larger teams with smaller work space uses the tool to reserve their preferred areas on a daily basis. This flexibility allows employees to book the most convenient workspace whenever they plan to come to the office. And the solution is customized according to the Aircall brand because the company wanted to provide a consistent experience for their employees.
In addition to the mobile app, Aircall employees can also use the web application, known as the dashboard, for bookings. However, the dashboard is more usually used by admins for managing users, groups, resources, and checking workspace occupancy. By analyzing employee behavior through the dashboard, administrators can gather valuable insights and adapt the office space layout to better suit the needs of both employees and the business. “If we had remained in the previous organizational model, we would have had to relocate, and real estate prices in Paris have reached extremely high levels, so it’s a form of cost saving, in a way.” – Romain Lemery, Global Real Estate Manager at Aircall.
Aircall has been using Okta for identity management for quite some time, so TableAir created an integration between the two systems to provide a more convenient use. This integration ensures that whenever Aircall creates or deletes a new user in their system, the user automatically appears or is removed in the TableAir software. This seamless integration not only saves time but also helps prevent human errors.
Results
- One online solution for multiple locations workspace management
- Reduced the length of time for manual work
- Constant analysis of workspace occupancy and employee working patterns
- Reorganized office layout according to occupancy pattern
in 2 countries
with TableAir
